Happy Returns

Happy Returns, a UPS company, provides returns management software and reverse logistics solutions for e-commerce retailers. The platform combines an automated Return & Exchange Portal with a nationwide network of roughly 10,000 Return Bar locations, including The UPS Store, Ulta Beauty, and Staples, offering box-free, label-free returns. Key capabilities include item scanning and verification at drop-off plus AI-powered Return Vision audits of flagged returns at Happy Returns hubs to prevent fraud, intelligent exchange suggestions designed to boost revenue retention by up to 50%, and instant refunds that the company says cut returns-related customer service contacts by 80%. The solution serves fashion and apparel brands including SHEIN, Gymshark, Everlane, Revolve, Allbirds, and Cariuma. Happy Returns integrates with existing return portals or provides its own, supports cross-brand Buy Online Return In-Store (BORIS) functionality, and consolidates returns through regional hubs, which it says speeds restocking by 34%.